Refund Policy

30-Day Refund Policy

At Mener.shop, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a refund within 30 days of receiving your order, subject to the conditions outlined below.

Eligibility for Refunds

To be eligible for a refund:

  1. The product must be unused and in its original, unopened packaging.
  2. The product must be in the same condition as when you received it.
  3. Proof of purchase (e.g., receipt or order confirmation) must be provided.

Non-Refundable Items

We cannot accept refunds for:

  • Products that have been opened or used.
  • Products not in their original packaging or that show signs of tampering.
  • Items purchased on clearance or marked as "final sale."

Refund Process

To initiate a refund:

  1. Contact Us: Email us at info@mener.shop with your order number, reason for the return, and any supporting details.
  2. Return Authorization: Once approved, we will provide instructions for returning the product.
  3. Ship the Item Back: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
  4. Refund Issuance: Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 5-7 business days.

Additional Notes

  • Original shipping costs are non-refundable.
  • We reserve the right to refuse refunds if the returned product does not meet the conditions stated above.

Thank you for shopping with Mener.shop!